At the Alberta Black Therapist Network (ABTN), we are committed to providing high-quality
mental health services. However, we understand that there may be occasions when clients or
their families may be dissatisfied with our service. This policy outlines the procedures in place to
handle and resolve such concerns.
Before resorting to formal processes, we encourage clients or their families to speak directly
with the therapist concerned. Often, misunderstandings can be clarified and resolved promptly
through direct communication.
If the concern remains unresolved after informal discussions, or if the client is uncomfortable
with direct communication, a formal complaint can be lodged by: